A patient’s family should not tell the doctor where to cut, but they can and should measure him by his results.” There is an important distinction between being closed to feedback from your customers and refusing to maintain your professional distance. Daily you might see people of all organizational levels running into other people’s professional […]
I’m fascinated by the way the presentation of information either draws you in or turns you away. Below are two versions of the same story. Which gets the message across better to you and why? I’ve got my own theory, but let’s start with your thoughts. And,
Different Styles, Same Message Read More »
My friend shared a great link to the Dancing Guy and his lessons on leadership and the first followers. I can remember quite clearly a time when I was a first follower. It was a Friday in early 2004. David Mortimore presented Eli Goldratt’s The Goal to my work group. David might as well have
The First Followers Read More »
If you don’t know who Frederick Winslow Taylor is, you should. He is the father of scientific management and much of his thinking controls our organizations today. When Thoreau said, “There are a thousand hacking at the branches of evil to one who is striking at the root,” he was probably thinking of people in
To strike at the root we must study our history Read More »
I’ve been busy sharing the blog with new readers this week and I’ve been sending them over to the search box on the right to type “refresher” to catch up on some of the best E-F-C posts. Tonight I realized I haven’t written a refresher post since last March. Whoops! Before I dig through the
It’s almost Oscar time so why not post a few Engine for Change (E-F-C) movie reviews, highlighting three fabulous driving change themes. The King’s Speech The movie’s driving change theme is: Measure someone by their results instead of the letters before or after their name. I blogged about my love for the movie last February
E-F-C Movie Reviews Read More »
The Center for Applied Research (CFAR) had prepared a fabulous three page briefing sheet “Small Wins–The Steady Application of a Small Advantage” differentiating two types of small wins in change management. The first type, what they call the little victory, is what we typically think of when we discuss Step 6 (Create Short-Term Wins) of
Two Types of Small Wins Read More »
As you look toward 2012, think big. Back in June 2010, I posted this quote from Dwight D. Eisenhower Whenever I run into a problem I can’t solve, I always make it bigger. I can never solve it by trying to make it smaller, but if I make it big enough I can begin to
This morning my daughter fell out of bed in her sleep. She broke her collar bone in the fall. This early morning chaos reminded me of the power of teaching new concepts as you prepare people for a change. My six-year-old daughter, when I told her she would likely have to wear a sling on
There are real consequences for employing a driving people philosophy in its fullest measure. Sometimes you get fired. Last night I read with much interest the Naval Inspector General Report on the conduct of Captain Greg Thomas when he was Commanding Officer of Norfolk Naval Shipyard. Captain Thomas was relived of duty earlier this year
Removed for Driving People Read More »
