Those who work to solve problems are more highly valued that those who merely label them.” – Robert Mager and Peter Pipe in Analyzing Performance Problems
This week, so long as I get my voice back, I’ll have the privilege to provide three days of training to a highly motivated group of problem solvers. I can hardly wait to introduce them to Mager and Pipe’s Analyzing Performance Problems.
You should read the book if you are sick of always pulling out the usual solutions to problems at work: more training, more supervision, more punishments. There is a different way to look at problems and solutions, and with a handy dandy flow chart, Analyzing Performance Problems is appealing to all my process-oriented friends.
Check out Analyzing Performance Problems. I bet you’ll be glad you did.