From Zappos.com:
At Zappos.com, our #1 focus is our company culture. We believe that if we get the culture right, most of the other stuff, like great customer service and an enduring brand, will happen naturally on its own.
We found that “Tribal Leadership” describes many of the steps that we took intuitively to build the Zappos culture. We’re offering it for free to help others build great company cultures as well!
I’ll admit I just found the link tonight (thanks Hilbert!) so I haven’t listened to the book. While I have no personal recommendation to offer, if you’re craving something to listen to on your way to work, this may meet your needs.
Click on this link to get the book (note: You’ll have to create a Zappos.com account to get to the book).
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